The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.Qualifications:SHIPBOARD Employment type1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.Ability to speak English clearly,



distinctly and cordially with guests.Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or GermanGuest Services shipboard experience is an advantageEssential duties and responsibilities:Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alikeResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listeningChampioning strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysisReadily communicates inventory, program access and maintenance requirements b

📌 JR Guest Relations Officer (Madrid)
🏢 Celebrity Cruises
📍 Madrid