Henner, groupe international et indépendant, crée, gère et commercialise des solutions innovantes en assurances de personnes. Nous sommes 1 850 collaborateurs présents dans 20 pays dans le monde. Nous accompagnons chaque jour 64 000 entreprises clientes et 2,3 millions de bénéficiaires.

Notre expertise de la protection sociale se résume en un mot : le Caring. Le Caring c'est bien plus qu'une idée. C'est une promesse que Henner fait à ses clients et à ses partenaires d'exercer ses métiers de conseil en protection sociale, de courtage et de gestion avec le souci permanent de porter une attention particulière à la qualité de son accompagnement.

THE POSITION

Our Operations Department is recruiting a "Client Services Officer W/M", on a permanent contract.
You will join a supportive and proactive team within our management center and take on a multi-skilled role with growth opportunities at our site in Madrid.

In this professional opportunity, you will be responsible for supporting our beneficiaries and managing contract administration.

Support our beneficiaries and healthcare professionals:

- Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
- Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).
Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site's performance.

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Manage contract and claims administration:

- Register and cancel contracts and monitor contribution payments.
- Process healthcare claims: enter reimbursements, prepare cost estimates,



and issue guarantees of coverage.
- Update and modify beneficiaries' records (contracts, addresses, bank details, etc.).
- There is no prospecting or sales involved in this role.

WHY JOIN US?

By joining our teams, you will benefit from training, full support in our jobs and tools, and close management guidance.

You will enjoy all the social benefits provided to our employees: performance bonus if you meet your objectives, profit-sharing bonus, meal allowance, 100% coverage of the basic individual or family health insurance, and reimbursement of transport costs.

You are guaranteed a good work-life balance thanks to our company agreements and a adaptable work organization allowing you to work remotely up to 2 days per week, or even 3 days for people with disabilities, caregivers, or pregnant employees - in accordance with Henner's internal policy.

HENNERINT

YOUR PROFILE

You are fluent in English, Spanish and/or French is a plus.

Preferably 1 year of experience in the health sector.

Previous experience in costumer services.

Comfortable handling calls, with strong telephone communications skills.

Excellent communication and interpersonal skills, with a customer-focused approach.

You enjoy working in a team and have excellent interpersonal skills. You are attentive, customer-focused, dynamic, and enthusiastic about your work.

You are methodical, demonstrate rigor, organization, and responsiveness in your daily tasks. You care about meeting set objectives: processing quality, volumes, and deadlines.
In short, you are someone we can rely on and who values a respectful and supportive work environment in return.

📌 Client Service Officer W/M - Madrid
🏢 Groupe Henner
📍 Madrid