Overview:

About the Role
We are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization.
The ideal candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer-facing program management. Experience in retail execution and image recognition is highly preferred.

Responsibilities:

Solution Architecture & Delivery

- Own the end-to-end solution architecture for Solution deployments across European markets.
- Translate business requirements into scalable AI/ML-enabled solution designs.
- Work closely with AI/ML, data science, engineering, and product teams to ensure technical feasibility and performance.
- Define and maintain integration architecture with client systems (e.g., Data platforms, sales systems, analytics platforms).
- Lead technical discussions, solution reviews, and architecture approvals with client stakeholders.
- Ensure adherence to security, privacy, and compliance standards across markets.

Customer Success & Stakeholder Management

- Act as the primary point of contact for key European clients.
- Drive onboarding, adoption, and expansion of the PEPIRIS solution.
- Monitor customer KPIs and ensure delivery against agreed business outcomes.
- Lead executive reviews, roadmap discussions, and value realization sessions.
- Identify opportunities for upsell, cross-sell, and solution enhancements.
- Manage escalations and coordinate with internal teams to ensure timely resolution.





Program & Operations Management

- Oversee multiple deployments across markets, ensuring timely and high-quality delivery.
- Coordinate with cross-functional teams: product, AI, engineering, and regional business teams.
- Drive continuous improvement in solution performance, model accuracy, and operational processes.
- Establish best practices, playbooks, and reusable solution components.

Qualifications:

Required Qualifications

- 10–14 years of experience in solution architecture, program management, or customer success roles.
- Proven experience delivering ML, AI, or data science–driven solutions.
- Strong background in enterprise system integrations and solution design.
- Experience managing customer-facing technical engagements.
- Excellent stakeholder management and communication skills.
- Experience working in cross-functional, integral teams.

Preferred Qualifications

- Experience in retail execution, CPG, or field sales technology.
- Hands-on exposure to image recognition or computer vision solutions.
- Experience with Trax Retail or similar retail analytics platforms.
- Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines.
- Experience managing multi-country or European market deployments.

Key Competencies

- Solution design and architecture
- Customer success and relationship management
- AI/ML product understanding
- Cross-functional leadership
- Strategic thinking and problem solving
- Executive communication

What We Offer

- Opportunity to work on a cutting-edge AI-driven retail solution across Europe.
- High-visibility role with direct impact on customer success and product growth.
- Collaborative, global, and innovation-driven environment.
- Competitive compensation and benefits.

📌 AI Solution Architecture Delivery Lead (Cornellà de Llobregat)
🏢 PepsiCo
📍 Cornellà de Llobregat