Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities

- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products

Requirements

- C2 level of Dutch
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate – Previous Salesforce.com knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive – can work with minimal supervision

Desirable Skills

- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness:



Considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

- Full-time position, from Monday to Friday, from 9.00 to 18.00
- Salary: 20.555,97€ gross/year
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
- Relocation support
- 1 week of initial training.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the world’s largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- International business casual environment.
- Permanent Contract.
- Competitive Benefits package!
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain).

Diversity, Equity & Inclusion
TP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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