Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization. Automated customer touchpoints, AI-powered self-service, and intelligent buying journeys - across service, field service, and digital channels.

AI process redesign & delivery: ~ Own handoff between architecture blueprints and working production deployments.

Agentforce & conversational AI delivery: ~ Analyse conversation logs and interaction data to continuously improve agent quality, ~ Partner with the AI Solution Architect to translate architecture into functional, tested deployments. Ensure customer journeys are coherent, on-brand, and measurably effective, ~ Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce, ~ Drive adoption through change management, training, and iterative improvement cycles, ~ CRM & platform delivery: ~ Own functional delivery within Salesforce Service, Sales, Field Service, and Experience Cloud, ~ Configure Flows, process automation, and Salesforce AI features to support business requirements, ~ Maintain and improve the CRM capability model as AI features and product capabilities evolve, ~ Cross-functional stakeholder delivery: ~ Act as the primary delivery liaison between Customer Success, IT, Engineering, Sales Enablement, and Marketing, ~ Facilitate workshops, requirements sessions, and UAT with business teams, ~ Escalate architecture decisions to the AI Solution Architect; own delivery execution.



5+ years in business/solution architecture, process design, or CRM delivery, ~ Hands-on Salesforce delivery experience - Service Cloud, Sales Cloud, Flows, ~ Experience translating requirements into working, tested system configurations. Agentforce, Einstein, or conversational AI configuration experience, ~ Field Service Lightning or Experience Cloud delivery, ~ Salesforce certifications - Service Cloud Consultant, Admin, or AI Associate.

Delivery velocity- AI initiatives move from scoping to production on schedule. This role is delivery-focused and works in close partnership with the AI Solution Architect (Salesforce/Agentforce). Working from home up to 3 days a week, ~500 euros gross to set up your home office and additional monthly home office allowance, ~ Additional health and dental insurance, ~Webfleet is Bridgestone's globally trusted fleet management solution.

More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations. Webfleet contributes towards the delivery of The Bridgestone E8 Commitment.

This broad, general corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. We are an equal-opportunity employer and value diversity at our company.

📌 AI Process & Delivery Architect (Barcelona)
🏢 Webfleet Solutions
📍 Barcelona