Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone

Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT.

With Intelligent

Automation, Milestone helps businesses further accelerate their IT transformation. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview (Spanish) Estamos buscando un Especialista Asociado en Soporte Técnico entusiasta y orientado al servicio para unirse a nuestra organización de soporte a usuarios finales. Este rol es ideal para personas que desean construir experiencia fundamental en operaciones de TI y soporte técnico en un entorno de ritmo rápido. El candidato exitoso ayudará a los empleados con problemas tecnológicos diarios,



proporcionará soporte al cliente de manera oportuna y obtendrá exposición a una amplia gama de tecnologías empresariales y procesos de soporte.

Responder a solicitudes de soporte de usuarios a través de sistemas de tickets, plataformas de chat, correo electrónico, soporte presencial y canales virtuales. Solucionar problemas comunes relacionados con hardware, software y acceso para los usuarios finales. Brindar soporte para laptops, sistemas de escritorio, impresoras, dispositivos móviles y herramientas de colaboración.

Ayudar con el acceso a cuentas, restablecimiento de contraseñas, conectividad VPN y tareas básicas de configuración del sistema. Apoyar a usuarios en múltiples sistemas operativos, incluyendo Windows, macOS y ChromeOS. Ayudar en el despliegue y mantenimiento de dispositivos móviles como iPhones, teléfonos Android y tablets.

Realizar diagnósticos iniciales de incidentes y escalar problemas no resueltos o avanzados a equipos de soporte de nivel superior. Asistir en la configuración de estaciones de trabajo, actividades de incorporación y preparación de equipos cuando se requiera. Participar en oportunidades de aprendizaje continuo para ampliar capacidades técnicas y de soporte al cliente.

Qué Necesitarás para Tener Éxito (Spanish) Fuertes habilidades interpersonales, de comunicación y servicio al cliente. Interés en tecnología de la información, solución técnica de problemas y soporte a usuarios finales. Capacidad para trabajar de manera colaborativa en un entorno orientado al trabajo en equipo.

Experiencia previa en roles de TI orientados al cliente es útil pero no obligatoria. Exposición a entornos de soporte empresarial o operaciones de mesa de ayuda. Familiaridad con ServiceNow o plataformas similares de gestión de tickets. Conocimiento básico de conceptos de redes como conectividad inalámbrica y soluciones de acceso remoto.

Experiencia en el uso o soporte de dispositivos móviles y tecnologías modernas de trabajo.





Qué Ofrecemos (Spanish) Oportunidad para iniciar y desarrollar una carrera en soporte y operaciones de TI.

Experiencia práctica apoyando tecnologías empresariales y entornos de usuarios finales. Oportunidades de desarrollo profesional, capacitación y potencial de crecimiento interno.

Job Overview (English) We are seeking an enthusiastic and service-oriented Associate Technical Support Specialist to join our end-user support organization. This role is ideal for individuals looking to build foundational experience in IT operations and technical support within a fast-paced environment. Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.

Troubleshoot common hardware, software, and access-related issues for end users. Assist with account access, password resets, VPN connectivity, and basic system configuration tasks. Support users across multiple operating systems including Windows, macOS, and ChromeOS.

Help deploy and maintain mobile devices including iPhones, Android phones, and tablets. Participate in ongoing learning opportunities to expand technical and customer support capabilities. Interest in information technology, technical troubleshooting, and end-user support.

Prior experience in customer-facing IT roles is helpful but not required. Exposure to enterprise support environments or help desk operations. Familiarity with ServiceNow or similar ticket management platforms.

Basic understanding of networking concepts such as wireless connectivity and remote access solutions. Opportunity to launch and grow a career in IT support and operations. Career development opportunities, training, and internal growth potential.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our general community.

📌 Associate Technical Support Specialist (Madrid)
🏢 Milestone Technologies
📍 Madrid