We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Founded in 2017 by Alexandre and Steve , Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries.

With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a Customer Service Agent to solve customer problems through continuous improvement and become the customer voice within our Operations team. You'll support our clients in their company creation journey, helping them navigate both existing company setups and capital deposit processes with excellence while maintaining our ambitious goal of a 4.7 CSAT score. You'll work closely with Marie as part of a 20-person Customer Service France team , contributing to our mission of offering the best service to customers while ensuring fluid internal processes and optimal security.

Act as a Qonto Ambassador by providing exceptional customer support across multiple channels (email, chat) to resolve capital deposit inquiries and respond to punctual questions that French companies may have while creating or activating their Qonto account. Take ownership by identifying anomalies, optimizing problem-solving approaches, and supporting company creation processes by assisting clients, notaries, accountants, and experts involved in capital deposit procedures.

Customer service experience:



You have initial experience of at least 2 years in customer-facing roles, preferably in FinTech, SaaS, or financial services, with a track record of customer satisfaction.

Bilingual communication excellence: You are fluent in both English and French with exceptional written communication skills, essential for handling complex regulatory explanations and customer interactions. You excel at working with multiple departments and can translate customer needs into actionable insights for internal teams. You're comfortable learning compliance procedures (KYC, KYB, AML) while maintaining efficiency and accuracy in a dynamic, fast-paced fintech environment.

You'll work in the fast-growing capital deposit sector with diverse daily challenges requiring creative problem-solving and regulatory expertise in the French market, while helping entrepreneurs launch their businesses. Daily interaction with Risk, Compliance, Product, Operations (AML, BO, CS), Sales teams, plus external stakeholders, including customers, notaries, and providers, giving you exposure to various aspects of financial services. Master our tech stack, including CRM systems (Zendesk, Intercom, Salesforce), Notion for documentation, Slack for team communication, and specialized compliance tools for KYC/KYB verification.

She leads the Existing Companies team with extensive experience in customer operations and regulatory compliance. She values innovation in processes and ensures her team has direct influence on product development. By applying, you agree that Qonto processes your personal data to assess your application.

Your data is kept for up to 2 years in our candidate pool.

📌 Compliance Customer Service Representative (Barcelona)
🏢 Qonto
📍 Barcelona