As a Customer Success Manager, you will play a pivotal role in scaling and structuring our Customer Success organization. Internally, you will help elevate our customer success standards, refine processes, and strengthen collaboration across Sales, Support, Product, and Engineering. Beyond customer relationship skills, we're looking for someone who takes ownership without waiting to be handed the answer, and that both customers and internal teams can rely on without having to check twice.

Location

This role can be based in France or Barcelona, provided you are fluent in both French and English (written and spoken): these are the two working languages of the role regardless of location. You go the extra mile. Lead and oversee the functional onboarding of new customers, coordinating with technical teams for deployment specifics.

Guide customers on best practices for adoption and usage of TheHive (on-prem, SaaS, or IaaS), escalating technical configuration topics to TAM/technical teams as needed. Customer success & partnership management Identify expansion opportunities in coordination with Sales. Ensure a consistent, high-quality customer experience across all accounts, applying our methodologies and best practices rigorously.

Collaborate closely with Support, Product, Sales, and Engineering teams, relying on TAM/technical colleagues for deep technical or architecture questions. Contribute to improving onboarding frameworks, documentation, and customer success methodologies. 3-5+ years of experience in customer-facing roles such as Customer Success Manager, Account Manager,



or Client Relationship Manager, ideally in SaaS or B2B software. ~ Basic incident management and alerting/triage concepts, enough to understand customer pain points, not to configure systems.

French and English: Interview with the Head of HR (30 minutes) Discussion around vision, culture fit, and long‑term alignment.

About us StrangeBee is a European cybersecurity software company specializing in Incident Response. Founded in 2018 by the creators of TheHive and Cortex, StrangeBee was built on the success of these tools that quickly became widely adopted within the cybersecurity community. Today, TheHive is recognized as a leading incident response platform, empowering thousands of security analysts to detect, investigate, and respond to cyber threats efficiently.

StrangeBee now operates as a fully commercial software vendor, focused on delivering robust, scalable, and continuously evolving solutions tailored to the needs of modern security teams.

Our ambition is clear: strengthen our product ecosystem, meet the fast‑growing demands of the cybersecurity market, and establish StrangeBee as a general leader in incident response platforms. Excellence for us means rigor, accountability, and pride in craftsmanship, whether in code, sales conversations, customer support, or internal processes.

One Team

We believe performance comes from trust.

Joining

StrangeBee means working in an environment where ownership is real, standards are high, and impact is visible, while being part of a team that genuinely supports each other. #

📌 CSM Manager (Barcelona)
🏢 StrangeBee
📍 Barcelona