Location: Barcelona, SpainWe have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Lead Specialist based in Barcelona, Spain.As a Customer Experience Lead Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.At dsm-firmenich, being a force for good is not optional.
Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling,
authenticity is celebrated.Your key responsibilitiesEnsure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are metBuild an intimate relationship with DSM-Firmenich customers and internal stakeholdersManage daily escalations and issuesMonitor relevant indicators that measure the level of service and propose related action plans for service improvements.Proactively seek innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies.We bringWork in a dynamic and highly rewarding multicultural environmentAttractive compensation packagePossibility to grow within the companyFlexible work-time arrangementsYou bring3-5 years related experience with Planning and/or Customer Care.Fluent in English