At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

At MiniMed, we value what makes you unique. Join a company that thinks differently to solve problems, advance innovation, and deliver meaningful solutions to people living with diabetes. A new position is now available to support the Customer Care Israel team. If you believe you have the skills and motivation to thrive in this dynamic and exciting environment — supporting our patients and our business — read on and submit your application.

The position is temp (18 months) and based in our Madrid office (hybrid model). Hebrew proficiency is required.

A Day at MiniMed

Provide daily support for MiniMed's order-to-delivery processes

Deliver professional support to the Center of Excellence and the field sales team

Contribute to the company's customer satisfaction goals

Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking ownership through to resolution

Manage incident resolution and reactive communication with customers and patients

Contribute to the improvement and standardization of internal and external processes, with the ability to participate in or lead projects

Be responsible for recording and documenting customer and patient details in internal systems

Skills We're Looking For

Previous ERP experience — SAP preferred — and CRM Salesforce

Strong communication skills

Structured working style, resilience, and customer orientation

Motivation for process improvement





Ability to inspire others toward shared goals

Positive and proactive attitude, flexibility

Hebrew – fluent (mandatory)

English – advanced level other language (Arabic, Portuguese) will be a plus.

What We Offer

We offer a competitive salary and benefits package to all our employees:

Versátil working environment

Annual incentive plan (percentage-based) tied to company results

Medical insurance

Training and growth opportunities

#BetterDaysStartNow

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About

MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

📌 Customer Service Representative (Hebrew) (Madrid)
🏢 MiniMed
📍 Madrid