Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs) Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes,



reducing operational inefficiencies, and increasing service levels Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement Account analysis and proactive actions to avoid Customer complaints and dissatisfaction; Accurate and on time reporting, monitoring progress and analysis Fully understand CSO business process to enable optimization and efficient account management Interpersonal Savvy, Drive for Results, Process Management; High level of knowledge in Access and Excel is mandatory: queries, macros, links between tables and data bases Commercial and customer centricity mindset Desirable experience in similar position of Commercial account management #

📌 Customer Service Team Manager (Contract, Temporary) (Madrid)
🏢 Chep
📍 Madrid