Your Responsibilities

- Handle inbound customer interactions via phone, email, and/or chat in French
- Provide support related to:

- Product usage & basic troubleshooting

- Orders, deliveries, returns, and general inquiries

- After-sales and account-related support

- Ensure a high-quality customer experience

- Accurately document interactions in internal systems

- Meet defined quality, productivity, and customer satisfaction KPIs

- Escalate complex cases when needed and follow resolution procedures

- Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

- Native or near-native French (C1/C2)

- Good command of English (B2 or higher)

- Strong communication and problem-solving skills

- Customer-focused attitude with attention to detail

- Ability to work in a fast-paced, multicultural environment

- Basic computer literacy and comfort with CRM tools





- Previous customer support experience is an advantage, not a requirement

What We Offer

- Relocation package (for candidates relocating to Greece):

- Flight ticket

- Temporary accommodation on arrival

- Support with housing search and local administration

- Competitive salary and performance-based bonuses

- Paid training and onboarding

- Private health insurance

- International and multicultural work environment

- Career development and internal mobility opportunities

- Modern office facilities

Life in Athens

- Sunny climate and Mediterranean lifestyle

- Lower cost of living compared to other major European cities

- Large international and expat community

📌 Customer Support Specialist (French Speaker) (Portugalete)
🏢 CB Talents
📍 Portugalete