MET Group is an integrated European energy company headquartered in Switzerland, active across the full value chain - generation, storage, LNG, trading and sales. Present in 24 countries and 33 national energy markets, MET combines large-scale trading with a growing portfolio of renewable and adaptable assets.

MET Retail is a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one.

About the Role We are building a digital retail platform that needs strong business ownership in each functional area.

The Product

Lead brings practical business knowledge into digital delivery: understanding market, customer, operational and commercial needs, shaping priorities and helping teams build solutions that are useful, adopted and aligned with real business processes. Challenge requests constructively to ensure solutions solve real business problems while avoiding unnecessary complexity or local-only exceptions. Support prioritisation decisions by explaining customer impact, operational impact, commercial value, regulatory constraints and delivery trade-offs.

Map current and target journeys from lead to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints. Map current and target journeys from lead to activation to contracting, first bill, collection and service, including hand-offs, exceptions, controls and customer or internal-user touchpoints. Translate customer journeys and operational journeys into requirements that can be understood by UX, delivery and technology teams.

Support change adoption by ensuring that new digital capabilities fit into the way the business actually works.

Digital Delivery Coordination

Work within the squad throughout refinement, planning, build, testing, review and release preparation. Support UAT,



business validation, defect clarification, release readiness and post-release feedback collection. Work into Growth as the home function — priorities for the customer-facing experience come from there — while collaborating across Offering, Operations and Customer Service on the business side, and UX, Architecture, Engineering and Data on the delivery side.

Balance local business requirements with the need for reusable, consistent and scalable capabilities across the digital retail platform. Facilitate workshops and decision-making sessions with business and digital stakeholders. 4-6years of B2C experience in a business-facing role such as digital sales, marketing, customer operations, e-commerce or digital business transformation coming from energy retailora regulated industry, such as utilities, telecommunications, financial services or e-commerce ~ Strong practical understanding of business processes, customer journeys, operational workflows and commercial or regulatory constraints in a B2C environment ~ Experience contributing to digital projects, product initiatives, system implementations, customer platform rollouts or process transformation programs ~ Good understanding of how digital products are delivered, including agile ways of working, backlog refinement, testing, UAT and release readiness ~ Confidence working with cross-functional teams, including business stakeholders, UX, IT, architecture, engineering, data and external delivery partners ~ Fluent Spanish and English, written and spoken.Italian, French or German language skills considered as a plus ~ Experience owning or specifying a consumer mobile app — onboarding, activation, engagement — alongside customer portal, digital sales, CRM, marketing automation or self-service initiatives is highly appreciated ~ Experience operating in multi-country or multi-market environments where business standardisation and local market adaptation must be balanced is a plus ~ Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio, BPMN tools is an advantage #

📌 Digital Product Manager Energy Retail (Madrid)
🏢 Met Group
📍 Madrid