Job Title: Fashion Support Consultant (Czech and Slovak - speaking) - Barcelona (on-site) IN02 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
Experience the power of a game - changing career Are you looking forwhat’snext?We’rea integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Ifyou’relooking to grow and be inspired, as a Fashion Support Consultantin Barcelona office based you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.
What you will do in this role As a Fashion Support Consultanton our team, you will: ~ Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands. ~ Log call details onto call management systems and provide response and resolution within SLA. ~-Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers.
~ Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. ~ Understand andcomply withadministrative duties Your qualifications Concentrix is a great match if you: Are proficient or bilingual in Czech and Slovak with an advanced level of English Have customer care skills – ability to listen to and understand the customers’ need Can take ownership of, and progress calls to resolution or to elevate call to resolution Haveexcellent communication skills and adaptability Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus What’sin it for you Full-time39 hours/week contract: Monday to Friday 9:00 to 18:00 Salary 19.623,94 euros gross/year + up to 1200 euros gross/year in bonus Opportunity to work from our Barcelona office Full paid training on the company and the projectyou’llbe working on Career development programs, specialized courses, and language classes Experience the best version of you! At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
Concentrix is an equal opportunity employer We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Czech (Required), English, Slovak Time Type: Full time
📌 Fashion Support Consultant (Czech and Slovak - speaking) - Barcelona (on-site)
🏢 CNX
📍 Barcelona