About the RoleManaging full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing—via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post‑project review—all while adhering to VSI’s processes and quality standardsManaging workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all timesClose financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitabilityProviding operational support to Sales and Account Management at quoting stage where neededProactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross‑selling opportunities to SalesPreparing project reports for the account manager and/or Head of Department as requiredArranging production meetings or conference calls with clients on complex projects and maintaining strong communication channelsUsing your initiative to deal with client or supplier issues and escalating to line manager where requiredIdentifying improvement opportunities for projects,



accounts and processesDiscussing and understanding each client's specific requirements and offering advice if necessaryProcessing supplier and client invoices timely and accuratelyWorking with internal tools, making sure all data is entered correctly and life cycle of projects is managed efficientlyPerforming any ad hoc adminCore SkillsPrior experience in a project management capacity in the localisation and/or media industries or similar roleUnderstanding of the dubbing workflows.Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi‑media needs across production services, ensuring consistencyEffective verbal and written communication when working with clients, suppliers and internal team membersAbility to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer serviceHigh motivation and solution focused with proven problem‑solving and organisational skillsAbility manage time effectively and prioritise tasks according to business needsFlexibility and adaptability to be able to apply last minute changes and find solutionsExcellent attention to detail and time managementGood Microsoft Office skillsPrevious experience with OOONA Project management or other similar tools will be an advantagePrevious experience with subtitling specifications and tools are an advantage

📌 Global Client Operations Project Manager (Madrid)
🏢 VSI / Voice & Script International
📍 Madrid