Madrid, ES SpainDepartment: OtherMinor Hotelsis a integral hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia‑Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfills the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper‑upscale and luxury brands.The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.FunctionsSupport agents on their daily tasksDetect improvement areas within the team by monitoring agents' handlings and providing feedback,



setting action plans and following‑up on themWork closely with the Training and Quality Team to ensure the team provides excellence service to our customersDefine prioritizations in order to achieve our goals and organize the team accordinglyGo outside the box and detect improvement areas in order to have more efficient processes and proceduresRequirementsHave experience in Groups and Events handling and/or the Hotel SectorBe goal‑driven, determined, able to meet deadlines and work well under pressureHave the ability to effectively multi‑task and juggle multiple responsibilities at onceCooperative and communicative attitude with co‑workers, managers and employeesExcellent communication skills and ability to lead and guideOrganized and methodical personCritical thinker and problem‑solving skills essentialOfferedCommissions as a percentage of objectivesTicket RestauranteHybrid work model (Monday to Friday, time slot 08:00‑20:00 h)Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

📌 Coordinador/A Ggt Madrid
🏢 Hesperia Group
📍 Madrid