Customer Success Coordinator - French and Italian SpeakerJoin to apply for theCustomer Success Coordinator - French and Italian Speakerrole atEco VadisCustomer Success Coordinator - French and Italian Speaker3 days ago Be among the first 25 applicantsJoin to apply for theCustomer Success Coordinator - French and Italian Speakerrole atEco VadisGet AI-powered advice on this job and more exclusive features.Work smart, have fun and make an impact!Eco Vadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Why apply to Eco Vadis?Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.Learn more about our team and cultureon Eco Vadis careers pageJob DescriptionWe are looking for a Customer Success Coordinator to join our team! In this position, we are looking for a team member that can support customers throughout our South-European market.Fluency in English, French and Italian is required(Spanish would be a great addition).Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital Saa S solution, Eco Vadis is designed to help such companies scale their initiative across their entire general supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization. The Customer Success team manages the strategic deployment and account management of the Eco Vadis solution with our customers.Eco Vadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of Eco Vadis' customers.Your primary responsibility is to provide operational management of customers’ Eco Vadis programs (including Sustainable Finance), in support of the Customer Success (CS) team. Your time will be divided into the 2 sub-teams of CS : Onboarding & Account Management.Your responsibilities will include (but will not be limited to):Customer operational management:Working with global Onboarding and Account Managers to ensure the effective implementation of the Eco Vadis solution for global customers regionally.Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customersOperational responsibilities examples include:Platform demonstrations, program reports, buyer or relationship managers trainings, Back Office support, preparation and/or delivery of data analysis,



assisting with creating powerful communication to customers and their trading partners, preparation and/or delivery of presentations both independently and/or as CSM supportEstablish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer supportLiaise between customer and other Eco Vadis departments (Sales, Network Growth, CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlinesImprove quality of service by recommending improvements to internal processes;
identifying new productand service applications for customerTechnical & project managementLead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and qualityLead and/or contribute to customer focused projectsTeamwork and best practices sharing to contribute to the development of Eco Vadis service and to maintain a positive and motivating atmosphereQualifications2+ years successful customer support experience with large accounts acquired in a fast paced environmentThe ideal candidate has formal education in a related field (Supply chain, sustainability, business)Excellent communication skills (both written and verbal) in French, English and Italian is a must. Spanish is a plus.High level of organizational skills and able to operate autonomously;
ability to prioritize tasks and manage timeExcellent excel and data analytical skillsAbility to summarize data into insights in multiple formats (For example, PPT presentations)Computer literate (MS office, Google Suite, Sales Force, Project management tools)Knowledge of procurement systems and/or Saa S solutions is an asset but not mandatoryInterest to work in an international and multicultural environmentSelf-driven, results oriented and team playerPassionate about sustainabilityThe ability to build strong relationships both internally and externally.Additional InformationLocation:Barcelona - hybridIn return for your expertise,



we offer:Support with all the necessary office and IT equipmentWellness allowance for mental and physical wellbeingAccess to professional mental health supportLearning and developmentSustainability events and community involvementEmployee-led resource groupsRemote work from abroad policyMeals and Transportation Vouchers (Cobee card)Life & Accident Insurance + Private Health InsurancePaid moving day (1/year)Time off: 1 Community Service Day + 1 Personal DaySummer Hours in July and August (36 hours per week)Hybrid Monthly Allowance for electricity and InternetOur hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!Don't fit all the criteria but still think you’d be a good candidate?Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to Eco Vadis. We’re interested in hiring capable people, regardless of professional and educational background.Can the hiring process be adjusted to suit my needs?Yes. We want everyone going through the hiring process with Eco Vadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.Eco Vadis commits to equity, inclusion and reducing bias in our hiring processes. Eco Vadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).Seniority levelSeniority level AssociateEmployment typeEmployment type Full-timeJob functionJob function Customer ServiceIndustries Information Services, Environmental Services, and Software DevelopmentReferrals increase your chances of interviewing at Eco Vadis by 2xSign in to set job alerts for “Customer Success Coordinator” roles.Customer Success & Program Delivery Associate, remote based in EMEACustomer Success Representative - Middle EastCUSTOMER SUCCESS MANAGER - H/F- BARCELONECustomer Success Manager - Spanish speakerAssociate Customer Success Representative, GermanyEnablement Coach & Customer Success Manager, Mid-MarketDigital Customer Success Manager (D-CSM) - Cross Business Suite MEE - Barcelona, English speakerCustomer Success Manager, D&M; Benelux & FranceOperations Coordinator - Unannounced ProjectWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Customer Success Coordinator - French And Italian Speaker (Barcelona)
🏢 Ecovadis
📍 Barcelona