At Urbantz,we help the world’s largest retail, grocery, ecommerce and logistics companieslove their last mile with a smarter, greener approach to delivery management. Our Saa S platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.More than 100 brands enjoy the clarity and control to cut their CO2 emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz.Since our inception in 2015,we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.The ChallengeUrbantz is set toincrease its customer base in 2026rapidly. As our activity expands, we are looking for aCSM to manage our customer portfoliowith a focus on growing our key enterprise accounts.The CSM will proactivelypartnerwith customers tooptimizetheir platform engagement and facilitate the running of our customer’s smooth last-mile operations.The Day-to-DayTake ownership of a customer portfolioand maximize their platform engagement and satisfaction.Create Success Plans and conduct Quarterly Business Reviews (QBRs)



tohelp customers meet their targets.Proactively monitor and analyze customer needs & KPIsto ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features.Serve as the customer’s technical product expertand provide solution training, testing, and troubleshooting (tools used e.G.: Visual Studio Code, Postman).Bring the voice of the customer to internal discussions.Help with product featurevalidation and roll-out.The Must-Haves5+ years of experience in customer-facingfunctions such as account management, consulting, customer success, sales, or similar.Perfectly fluent inSpanish ,FrenchandEnglish.Substantial experience inSaa Sand understanding of IT solutions /API integrations.Executivepresencein front of senior stakeholders.The Great to HavesExperience in Logistics & Supply Chain.Experience in using Postman.The PerksWork where you choose : our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.Autonomy todefine and navigate your own path to success.A competitive salary, the right tools, and a range of fringe benefits depending on your country's location.Anincredibly diverse international team and a company culturethat encourages freedom, creativity, and collaboration.Opportunities to growyour expertise through training, workshops, and conferencesTeam meetups in Brussels,and an annual offsite somewhere sunny

📌 Senior Customer Success Manager (Es/En/Fr) (Barcelona)
🏢 Urbantz
📍 Barcelona