We are looking for an Interim Team Leader for our Senior & Enterprise Account Management team in DACH. You cover a parental leave and lead the team that manages our largest and most complex customers in the German speaking market.
The mandate is real, not administrative. You own the commercial results of the segment, you represent Account Management in the DACH leadership team, and you drive customer facing programmes that are currently high on our agenda: platform migrations for spend management customers, cross-sell between our Travel and Spend products, and a structured retention initiatives for our most strategic accounts.
Because the assignment is time limited, we are looking for a leader who is effective within weeks, not months. Seniority in leading experienced account managers and confidence with large enterprise customers matter more here than a long ramp up into our systems.
What You'll Do
- People leadership and performance
- Lead,
coach and develop a team of Senior and Enterprise Account Managers, potentially including one Player Coach who has own direct reports.
- Run a clear leadership rhythm: regular team meetings, structured 1:1s, documented feedback loops, development plans per quarter.
- Own the team's KPIs and targets (retention, revenue growth, cross-sell, take rate) and manage performance transparently, including the difficult conversations.
- Enable your team to handle complex commercial situations (price negotiations, churn cases, escalations) independently.
- Keep the team stable, focused and supported during a period of change.
- Commercial ownership
- Be accountable for retention, upsell and cross-sell across the Senior and Enterprise portfolio (Travel, Spend, Cards, Events).
- Steer the risk agenda: regular risk revi
📌 Interim Team Lead Enterprise Account Management (Barcelona)
🏢 Gofractional
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.