Dojo is a leading payment processor for in‑person commerce in the UK.The RoleWe’re expanding our Account Management team to serve our Enterprise customer base. As an Enterprise Account Manager, you’ll own the end‑to‑end experience for high‑value clients, driving satisfaction, renewals, expansion, and advocacy.What You Will DoServe as the primary point of contact mainly via telephone and emailUnderstand customer needs and ensure they receive the best product fitCoordinate onboarding, training, support, and other processes across teamsProvide feedback on customer engagement to improve products and servicesMaintain regular communication on account health, usage trends, and satisfaction, maximizing expansion opportunitiesWhat You Will BringBackground in Account Management, preferably in a B2 B subscription contextProactive,



growth‑focused mindset with a desire to learnExcellent verbal and written communication skillsAdaptability across audiences—from C‑level executives to support staffAbility to work in a fast‑paced, multi‑task environmentStrong time‑management and deadline attainmentCritical thinking using logic and reasoningSelf‑motivation with both independent and team workProactive troubleshooting, listening, and problem‑solvingGraceful handling of difficult situationsLet’s Talk IfYou’re curious and eager to learn and createYou’re relentless, persistently pursuing goalsYou’re customer‑obsessed and prioritize customer successOffice CultureWe prioritize collaboration in person—working from the office 4+ days per week across multiple European locations.Diversity, Equity, and InclusionWe strive to build diverse teams reflective of the businesses we serve, fostering inclusive environments that enable all employees to thrive.

📌 Account Manager (Madrid)
🏢 Dojo
📍 Madrid