IT Support Specialist (Level 1) | Automotive Solutions | Swedish Market If you have experience in technical support, enjoy analyzing problems, working with ticketing tools, and helping find solutions, this opportunity might be for you. that is why we are a leading provider of process outsourcing, always using technology as a base. Furthermore, at Bosch we are committed to a diverse and inclusive work environment , where all people are valued and respected. We are looking for professionals with experience in first-line IT technical support who want to develop in an international environment, collaborating with multicultural teams and working with technological solutions used by professionals in the automotive sector .
Your main objective will be to manage incidents, analyze reported cases, provide first-line technical support, and perform the corresponding follow-up until resolution or escalation. Provide first-line technical support to professional users. Analyze incidents related to hardware, software, and applications.
Use remote access tools to diagnose and resolve incidents. Apply troubleshooting and root cause analysis procedures.
We are looking for someone with experience in IT technical support, accustomed to managing tickets and performing troubleshooting, who also has an interest or affinity for the automotive industry and wants to grow in an international environment.
Previous experience in IT technical support, Help Desk, or Service Desk . Knowledge of hardware and software . Ability to perform troubleshooting and incident analysis .
Experience using remote access tools . Minimum B2 level of English to participate in meetings, training sessions, and internal communications. C2, bilingual, or equivalent proficiency in Swedish . Previous technical support experience using ticketing systems.
Experience using remote access tools. Knowledge of SAP. Familiarity with diagnostic tools or digital solutions used in automotive workshops. Initial training and onboarding support. Hybrid working option available for residents of the Community of Madrid.
Technical Interview: We will evaluate knowledge related to IT support, troubleshooting, ticketing, and incident resolution.
📌 IT Support Specialist (Level 1) | Automotive Solutions | Swedish Market (Alcobendas)
🏢 Tamarind Intelligence
📍 Alcobendas
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