As a Junior Relationship Manager, you will support the management of client relationships throughout the employee and client lifecycle, from onboarding to offboarding. Working closely with the Relationship Manager and cross-functional teams, you will help ensure seamless service delivery, maintain positive client and worker relationships, and provide day-to-day administrative and operational support. This role reports to the Relationship Manager and offers an excellent opportunity to develop account management, client service, and workforce solutions experience.

What you’ll be doing:

Assisting the Relationship Manager with the day-to-day management of client accounts and workforce matters.

Supporting the onboarding, implementation, and offboarding processes for clients and workers.

Acting as a point of contact for client and worker queries, escalating complex issues to the Relationship Manager where required.

Coordinating with internal departments including Solution Experts, Legal, Operations, Payroll and Finance.

Building and maintaining positive working relationships with clients and workers through regular communication and support.

Providing administrative support including maintaining accurate client records, preparing documentation, and updating CRM systems.

Uploading and maintaining accurate worker information and documentation on client health and safety, compliance, and workforce management platforms.

Supporting client meetings, training sessions, and regular check-ins by preparing documentation, tracking actions, and following up on outstanding items.

Monitoring client and worker requests to ensure service levels and response times are maintained.

Assisting with the coordination of compliance requirements and ensuring required documentation is collected and maintained.

Developing knowledge of client operations and workforce solutions to provide effective support and guidance.

Undertaking additional administrative, operational,



and project-related tasks as assigned by the Relationship Manager or senior leadership team We’d love to hear from someone that:

Is passionate about customer service and delivering a positive client experience.

Has strong communication and interpersonal skills with the ability to build professional relationships.

Is fluent in English and Spanish (written and verbal); additional language skills would be considered a strong advantage.

Is comfortable learning and working with CRM systems and other business platforms.

Has excellent attention to detail and can accurately manage information and documentation.

Is highly organized and able to manage multiple tasks and priorities simultaneously.

Demonstrates a proactive and solution-focused approach to problem solving.

Enjoys working collaboratively with colleagues across different departments.

Is adaptable and able to work effectively in a fast-paced environment.

Can communicate information clearly and professionally to clients and workers.

Is eager to learn about workforce management, compliance, payroll, and client services.

Has strong administrative and coordination skills.

Takes ownership of assigned tasks while knowing when to seek guidance and support.

Is confident using Microsoft Office applications and learning new systems and processes.

- Is committed to accuracy, professionalism, and continuous improvement. What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

Salary 28,000 € - 32,000 € depending on experience and skills for the role

Mon - Wed 9:00 – 18:00, Thu 9:00 – 17:30, Fri 9:00 – 16:00 | Full Time, Permanent Barcelona Office | Office Based Initially | WFH Monday after 6-month probation period

25 days annual leave (increasing with service) + bank holidays

Private Health Insurance (Sanitas)

Annual Pay Review

📌 Junior Relationship Manager (Barcelona)
🏢 Workwell
📍 Barcelona