Barcelona, SpainWe have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Lead Specialist based in Barcelona, Spain.As a Customer Experience Lead Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.Your key responsibilitiesEnsure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)Regularly communicate with sales, logistics (including transportation and warehousing),
accounts receivable and planning to resolve issues and ensure that customer expectations are metBuild an intimate relationship with DSM-Firmenich customers and internal stakeholdersManage daily escalations and issuesMonitor relevant indicators that measure the level of service and propose related action plans for service improvements.We bringWork in a dynamic and highly rewarding multicultural environmentAttractive compensation packagePossibility to grow within the companyFlexible work-time arrangementsYou bring3-5 years related experience with Planning and/or Customer Care.Fluent in English and French/Italian (Optional).Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus.Familiar with working in an industrial (ideally in Flavors & Fragrances) environment.Team player and network builderAbout dsm-firmenichAt dsm-firmenich, we don’t just meet expectations – we go beyond them.Join our general team powered by science, creativity, and a shared purpose: to bring progress to life.When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.