Harley Davidson Brand Ambassador - Dutch with English

Harley Davidson Brand Ambassador - Dutch with English

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Our Client
The

Our Client
The Harley Owners Group (HOG) Brand Ambassador is the face and voice of Harley-Davidson to our loyal community of riders. This role is crucial in embodying the brand's values and ensuring an unforgettable HOG membership experience for every rider. We are seeking a passionate and results-oriented individual who provides exceptional customer service and building strong relationships within the HOG community.
What's your Mission?

- Brand Champion: Authentically represent the Harley-Davidson brand and its values in every interaction.
- Deliver Exceptional Customer Service: Provide personalized and exceptional service to all customers and HOG members.
- Manage Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Build Strong Customer Relationships: Foster long-term relationships with customers and members through personalized communication and proactive engagement.
- Optimize the Customer Experience: Ensure a seamless and enjoyable experience for every customer at every touchpoint.
- Process Transactions: Efficiently and accurately process membership payments and other relevant transactions.
- Drive Revenue Growth: Identify and capitalize on opportunities for cross-selling and upselling relevant products and services.
- Gather Customer Feedback: Collect and analyse customer feedback to identify areas for improvement and enhance the overall customer experience.
- Maintain Accurate Records:



Ensure the accuracy and up-to-date status of all customer and member records within the Salesforce CRM.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.

Requirements

- Fluency in Dutch: Demonstrated excellence in written and spoken Dutch, including exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: Positive, enthusiastic, and friendly demeanour with strong interpersonal and communication skills.
- Interpersonal Skills: Strong listening, influencing, and negotiation skills.
- Resilience and Adaptability: Ability to perform effectively under pressure, think quickly, and resolve challenging situations.
- Customer Service Excellence: Proven ability to handle customer complaints and difficult situations with professionalism and empathy.

Extra Points

- Passion for Motorcycles: A genuine interest in motorcycles is a significant plus!

Benefits

- Start Date: October 2025
- Hours: 39 h/week
- Work Schedule: Monday to Friday, 9:00 am - 6:00 pm
- Salary: €21,062 gross per year
- Holidays: 24 holiday days per year
- Work Model: Hybrid (6 days per month at the office)
- Training: 1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm
- Office Location:



Barcelona (La Sagrera)

Additional Perks:

- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time

Job function

- Job function

Sales and Business Development
- Industries

IT Services and IT Consulting

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📌 Harley Davidson Brand Ambassador - Dutch with English (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona