Experteer Overview

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As a Strategic Customer Success Business Consultant, you act as a premier advisor for Quantum Metric’s complex enterprise accounts, shaping how clients use our technology to achieve business outcomes. You will develop productized services, pioneer domain-specific AI automations, and serve as a SME across the consulting organization. You’ll align with senior stakeholders and translate insights into strategic value, impacting retention and long-term growth.

This role offers high-impact work at scale in a collaborative, growth-focused culture.

Compensaciones / Beneficios

- Serve as premier strategic advisor for complex enterprise accounts to drive alignment and retention
- Define and scale value delivery via productized services and repeatable frameworks
- Lead domain activation within strategic accounts (e.g., Site Observability) and embed into workflows
- Translate quantitative insights into strategic roadmaps and measurable outcomes
- Act as enterprise SME and contribute to reusable methodologies and best practices
- Mentor and elevate the consulting practice, enabling global teams




- Identify and remediate high-stakes account risks and safeguard engagements

Responsabilidades

- Deep domain expertise in at least one enterprise area: Site Observability u0026 Technical Performance
- Experience with contact center optimization and omnichannel workflows (e.g., Salesforce)
- Proven ability to apply digital analytics to internal enterprise tools to boost productivity
- Proficiency in AI technologies to automate analytical workflows (e.g., Claude Code, AI CLI tools, LLM prompts)
- Strong SQL and data engineering proficiency for validation and analysis
- 8+ years in digital analytics, product management, xugodme or management/tech consulting with a track record of turning data into executive outcomes
- Excellent client-facing leadership and executive advisory experience with C-suite stakeholders
- Exceptional communication skills for workshops, briefings, and large-scale enablement
- Self-starter with collaborative mindset and ability to operate across global accounts
- Willingness to travel up to 10%

Requisitos principales

- Remote work
- Home-Office Stipend
- Stock options
- Unlimited PTO
- Private medical insurance for you and family
- Versátil schedules

📌 Senior/Strategic Digital Analytics Consultant - Spain (Madrid)
🏢 Quantum Metric
📍 Madrid