We are looking for a ServiceNow Solution Designer / Developer ! As a ServiceNow Solution Designer / Developer at HCLTech, you will play a pivotal role in shaping and enhancing ServiceNow solutions for our general clients. This position blends business analysis, consulting, solution architecture, and hands-on development, with a primary focus on IT Service Management (ITSM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), Configuration Management Database (CMDB), and Asset Management.

You will collaborate with stakeholders to translate business requirements into scalable, secure, and high-performing ServiceNow implementations that drive operational excellence and business value. Review and analyze new business requests and enhancement requirements related to ServiceNow. Act as a consultant and trusted advisor, guiding customers on ServiceNow best practices and platform capabilities.

Design robust ServiceNow solutions adhering to platform standards and industry best practices. Collaborate closely with solution architects and internal designers to ensure cohesive and scalable solution delivery. Design and implement integrations between ServiceNow and external enterprise systems, ensuring secure and reliable data exchange.

Lead technical implementation, including platform development, configuration, and administration. Support ongoing ServiceNow platform optimization through high-quality design, implementation, and documentation. Strong background in requirements engineering and business process analysis.

In-depth experience with ServiceNow administration and solution development. Extensive hands-on experience with ServiceNow backend extensibility, including Script Includes, GlideSystem (gs), GlideAjax, RESTMessageV2, and the ServiceNow Table API. Senior-level experience with integrations across REST/SOAP APIs, MID Server orchestration, IntegrationHub flows,



and webhook/event-driven architectures.

ServiceNow certifications (e.g., Exposure to Agile/Scrum methodologies and tools. Familiarity with additional ServiceNow modules (e.g., We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves. Join us on our journey in advancing the technological world through innovation and creativity.

We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.

We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. #

📌 ServiceNow Solution Designer / Developer (Madrid)
🏢 HCLTech
📍 Madrid