Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Mission
The mission of the Operations Excellence Manager is to support hotel operations in driving performance, process optimization, and sustainable profitability across assigned properties.
The role focuses on identifying, structuring, and executing operational improvement initiatives that enhance efficiency, cost control, guest experience, and employee engagement, fully aligned with the company’s strategic objectives.
Acting as a catalyst for continuous improvement, the Operations Excellence Manager simplifies and optimizes operational processes, strengthens performance governance, and ensures measurable outcomes through structured project management and disciplined follow-up.
The position also plays a key role in identifying best practices, fostering innovative solutions, and reinforcing a culture of ownership, accountability, and operational excellence across hotels.
Key Roles & Responsibilities
Strategy & Operational Excellence

Identify and proactively drive process improvements across properties.
Challenge existing ways of working and propose innovative, efficient-driven solutions.
Lead cost optimization initiatives while safeguarding service quality and brand standards.
Improve productivity, resource allocation, and operational performance.




Support General Managers / Managing Directors in achieving budget targets and operational goals.

Process Optimization & Continuous Improvement

Standardize and streamline operational processes to reduce variability and inefficiencies.
Implement structured continuous improvement frameworks.
Ensure sustainable performance improvements through clear governance and follow-up.
Foster a culture of proactive problem-solving and performance thinking.

Project Structuring & Execution

Define project scope, objectives, KPIs, timelines, and expected outcomes.
Lead cross-functional initiatives from diagnosis to implementation and stabilization with full ownership
Monitor milestones, manage risks, and ensure measurable impact.
Ensure alignment between corporate strategy and property execution.
Coordinate with relevant departments (Finance, IT, Commercial) to ensure integrated execution.

Ownership, Leadership & Communication

Drive accountability and execution discipline across stakeholders.
Communicate clearly and confidently with senior leadership, General Managers, and owners.
Influence decision-making through data analysis, operational credibility, and structured thinking.

Core Competences

Proactive & Strategic Thinking
Process-Oriented & Continuous Improvement Mindset
Strong Focus on Cost Efficiency & Optimization
Structured Project Management & Execution
High level Ownership & Accountability




Leadership & Influencing capabilities
Strong Analytical skills & KPI-Driven Approach
Clear & Effective Communication

Job Requirements

Minimum of 5 years of professional experience leading multi-unit operations (Hotels, Restaurants, retail spaces, etc) or demonstrable experience in managing transformational projects with a clear focus on delivery and execution.
Fluency in English language, knowledge of another language/s as an asset
Strong business acumen and solid decision making and problem-solving skills
Excellent written, verbal communication and organization skills
Advanced Power Point and Excel skills. Experience with Power BI is considered a plus
Deep understanding of business drivers/KPIs: conversion flow through, fixed vs variable cost structure implications and ability to quickly identify the major performance gaps through structured analysis of large data sets.
High Project Management skills and ability to run several projects at the same time, keeping up with deadlines and coordinating cross functional teams
Ability to solve problems under time constraints in a fast-paced environmentWillingness to travel (estimated 30%)
Hospitality industry will be considered a plus, but it is not required.

Benefits

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.
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📌 CSO Operations Manager (Madrid)
🏢 Radisson Hotel Group
📍 Madrid