Select how often (in days) to receive an alert:At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly general company driven by passion, innovation, and excellence.Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences.We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that's shaping the future of travel - together.PURPOSEOFTHEROLEThe Loyalty Data Scientist plays a critical role in advancing Avolta's transformation from traditional reporting-led analytics to AI-powered, personalized traveler engagement at scale. Leveraging Traveler360 data, this role develops and deploys advanced analytics, machine learning models, and AI-driven decisioning capabilities that enhance loyalty performance, optimize customer experiences, and increase customer lifetime value.The position holder owns the end-to-end delivery of data science solutions and works closely with Loyalty, CRM, Digital, and Data teams to embed predictive insights and personalization across customer journeys,



enabling more intelligent and data-driven business decisions.The role reports to the Director, Loyalty Analytics & Traveler Data and can be based in Madrid or Milan.RESPONSIBILITIESAdvanced Analytics & Machine LearningDevelop and deploy machine learning models supporting personalization, customer segmentation, churn prediction, recommendations, and customer lifetime value modelingBuild scalable, reusable analytics and AI assets for loyalty, CRM, digital, and commercial use casesMonitor and continuously improve model performance and business impactPersonalization & Loyalty ActivationTranslate analytical insights into targeted CRM campaigns, lifecycle journeys, and digital personalization strategiesPartner with Loyalty, Marketing, and Digital teams to embed AI-driven decisioning into customer interactionsLead experimentation initiatives, including A/B testing, to optimize engagement, retention, conversion, and ROIIdentify opportunities to drive cross-sell, up-sell, and retail media performance through advanced analyticsEnd-to-End Data Science DeliveryOwn the full data science lifecycle, from problem definition and feature engineering through deployment and business activationCollaborate with Data Engineering and Platform teams to develop scalable data pipelines and production-grade machine learning solutionsSupport the industrialization of analytics through automation, reusable components,



and always-on decisioning capabilitiesTraveler360 Insights & InnovationLeverage integrated Traveler360 data to generate predictive insights and actionable business recommendationsIdentify new opportunities to enhance personalization, loyalty effectiveness, and customer engagementEnsure high standards of data quality, governance, and analytical rigorStakeholder PartnershipAct as a trusted advisor to Loyalty, CRM, Digital, and Commercial stakeholdersTranslate complex analytical findings into clear and actionable business outcomesContribute to the evolution of Avolta's loyalty analytics, personalization, and AI roadmapWHATWEARELOOKINGFORExperience6–10 years of experience in Data Science, Machine Learning, or Advanced Analytics.Proven track record of delivering and scaling machine learning solutions in production environmentsExperience in customer analytics, loyalty, CRM, digital personalization, or related consumer-focused industriesTechnical ExpertiseStrong knowledge of machine learning techniques, including predictive modeling, clustering, recommendation engines, and customer analyticsAdvanced proficiency in Python and SQLExperience working with modern data platforms such as Snowflake, Databricks, or similar cloud environmentsFamiliarity with experimentation frameworks, including A/B testing, is highly desirableBusiness & Leadership CapabilitiesAbility to translate analytics into measurable business outcomes, including engagement, retention, conversion, and customer lifetime value growthStrong stakeholder management and communication skills, with the ability to influence both technical and non-technical audiencesSelf-driven, hands-on, and comfortable leading complex initiatives in a global matrix organizationDue to certain email system settings, some of our messages may occasionally land in your junk or spam folder. To ensure you don't miss any important updates regarding your application, please check these folders regularly and mark our emails as 'Not Spam' if needed.We look forward to connecting with you soon!
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📌 Loyalty Data Scientist (Madrid)
🏢 The Nuance Group
📍 Madrid