Responsibilities

Drive and implement the Operations Excellence roadmap with a dedicated focus on AI, data engineering, and automation, ensuring initiatives align with strategic priorities and deliver measurable results (efficiency, quality and scalability)
Consult with senior business owners, BAU verticals, and transversal functions (Risk, Compliance, Internal Control, Engineering) to understand business strategies, map pain points, and identify process improvement or organizational design opportunities
Assist in managing the portfolio of AI and automation use cases, ensuring smooth transitions from the pilot/idea stage into production and real BAU adoption
Collaborate with the distributed network of AI Ops Wizards, helping deploy common methodologies, track initiative progress, and consolidate cross-vertical requirements to avoid technical duplication
Act as a lever for change, coaching and enabling operational teams to use data, process modeling, and analytics to enhance day-to-day decision-making and service quality
Develop clear executive presentations to communicate project status, data analysis, risks, and resulting process improvements to senior management
Structure and maintain a prioritized inventory of AI, data, and automation use cases
Conduct work observations, facilitate group working sessions, measure process performance, and establish quantitative/qualitative baselines
Document and redesign end-to-end processes
Define and monitor KPIs and benefit-tracking mechanisms linked to manual effort reduction, risk mitigation, and response time improvements
Identify opportunities to reuse automated agents or tools across different banking verticals




Prepare portfolio dashboards, highlighting realized benefits, dependencies, blockers, and mitigation plans for the Head of Operations

Requirements

Bachelor's degree required
6 to 9+ years of professional experience in Process Management, Process Engineering, Management Consulting, or Corporate & Investment Banking (CIB) operational roles
Prior experience acting as a workstream lead or coordinating tasks/project teams within large strategic programs is highly preferred
Solid understanding of financial services functions and Wholesale Banking activities (e.g., General Markets, Transactional Banking, Lending, Transaction Processing, Post-Trade Services)
Proficiency in process mapping (AS IS and TO BE methodology) gaps identification and design of operational workflows
Advanced knowledge of Data, automation, and AI concepts, with the ability to translate technical tools into real operational improvements
Strong analytical, problem-solving, and database/statistical tools experience (e.g., Excel pivot tables, Access, Minitab, or Google Sheets)
Experience with customer journey mapping, organizational change management, and identifying operational change risks
High level of autonomy, ownership, and capability to coordinate transversal teams without relying exclusively on formal hierarchy
Excellent written and verbal communication skills, with the ability to structure clear messages for both technical and non-technical senior executives
Team-player mindset rooted in transparency, proactive collaboration, and positive leadership
Minimum B2 English level required. C1 Preferred.

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📌 Manager – Operations Excellence, Ops CIB (Madrid)
🏢 Jobtailor
📍 Madrid