Responsibilities

The Sr. Director of Revenue Architecture will lead Gong’s Commercial and Mid‑Market Revenue Architect teams through front‑line leaders
This role is responsible for driving business performance, customer value, and organizational scale while shaping the future of revenue transformation for Gong customers
You will develop exceptional leaders, define the strategy and operating model for the Revenue Architect organization, and partner across the Customer Office, Sales, Product, Marketing, and Operations to accelerate customer and business outcomes
Leadership & Talent Development: Recruit, develop, and lead a high‑performing team of Revenue Architecture managers. Build leadership capability, succession plans, and a culture of accountability, learning, and customer impact
Business Performance: Own the performance of the Commercial and Mid‑Market Revenue Architecture teams, driving adoption, retention, expansion, forecasting accuracy, and overall segment health
Strategy & Scale: Define and evolve the Revenue Architecture strategy, operating model, and engagement framework to support growth and AI‑driven transformation
Customer Transformation: Establish scalable methodologies and best practices that help customers modernize revenue operations and achieve measurable business outcomes through Gong’s AI Operating System
Executive & Cross‑Functional Leadership: Serve as an executive sponsor for strategic customer relationships and partner with leaders across Sales, Product, Marketing, Support, and Operations to improve customer experiences and business outcomes
Operational Excellence:



Drive organizational effectiveness through workforce planning, KPI management, process improvement, and data‑driven decision making

Benefits

Mental health support resources
Work from home stipend
Generous vacation days
Quarterly recharge company shutdowns
Parental leave
Employee equity
Commuter & parking benefits
Retirement savings
Training & development programs
Employee resource groups
Mentorship opportunities
Flexible wellness fund

Qualifications

This role is idóneo for a leader who thrives in high‑growth environments, embraces change, and enjoys building teams and developing people
You are willing and able to work from the office in accordance with Gong’s hybrid work model
Proven track record of building and scaling teams, processes, and operating models in a high‑growth environment
4+ years of experience leading leaders and scaling customer‑facing organizations
Experience driving business performance through forecasting, organizational planning, process improvement, and cross‑functional collaboration
Deep understanding of go‑to‑market strategy, revenue operations, customer adoption, change management, and value realization
10+ years of combined IC & Leadership experience in Customer Success, Revenue Operations, Consulting, Professional Services, Account Management, or other customer‑facing roles within high‑growth B2B SaaS organizations
You are currently located in one of Gong’s hub locations (SF, SLC, ATX, CHI, or NYC)
Proven track record partnering with VP and C‑level stakeholders to drive strategic business outcomes, organizational change, and customer transformation

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📌 Senior Director of Revenue Architect (Gerona)
🏢 Gong
📍 Gerona