Foundever™ is a general leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.RolepurposeOwn and drive enterprise-wide AI enablement acrossFoundever’scorporate functionsTranslateFoundever’sAI strategy into practical, scalable, andvaluedrivenuse cases for HR, Finance, Legal.Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practicesAct as a central orchestrator for allCorporatefunctions, IT, Data, Security, and AI product teamsKeyresponsibilitiesEnterprise AIenablement&strategyDefine; and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.)Identify, prioritize, and structure highimpactAI and automation opportunitiesEnsure alignment withFoundever’s business strategy, digital transformation agenda, and AI governanceEstablish clear value tracking (productivity, quality, cost, risk mitigation)Partner with corporate leaders to redesign processes , not just automate tasksDrive the deployment of GenAI, automation, and AI copilots embedded into daily workflowsEnsureuse-casesare scalable, secure, reusable, and integrated withourenterprise platformsAdoption, change &enablementDrive; AI adoption at scale through change management, communication,



and trainingBuild AI literacy across corporate teams and leadershipDefine best practices, playbooks, and standards for internal AI usagePromote a culture of experimentation and continuous improvementGovernance& stakeholder managementServe as the primary owner for internal AI enablement across corporate functionsPartner closely with IT, Data, Security, Legal, Compliance, and Privacy teamsContribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management)Provide executive-level reporting and recommendationsTeam &ecosystemleadershipBuild; and lead a highimpact,crossfunctionalteam (AI product owners, transformation leads, automation experts)Manage relationships with technology partners, platforms, and vendorsLeverageFoundever’sglobal scale to reuse and standardize AI solutionsSuccessmetricsTangible productivity and efficiency gains across corporate functionsAdoption and usage of AI tools and solutionsReduction in manual effort and process cycle timesStakeholder satisfaction and business impactCompliance with security, privacy, and governance standardsProfile &experience10;+yearsin digital transformation, AI, automation, orenterprisetechnologyStrong understanding of GenAI, AI platforms, automation, and copilotsExperience working with corporate functions and senior stakeholdersAbility tooperatein a global, matrixed organizationPragmatic, execution-oriented, andoutcomefocusedmindsetWhyFoundeverPlay a key role in shapingFoundever’sinternal AI journeyDirect impact on employee experience and enterprise productivityStrong alignment withFoundever’shuman + AI operating modelOpportunity to scale AI from pilots to real, measurable enterprise value
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📌 Director, Enterprise AI Enablement (España)
🏢 Sitel
📍 España