Support general program implementation by ensuring adherence to global processes and solutions.
Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.
Engage with key stakeholders to gather and analyze business requirements.
Harmonize business processes across the Hub and with Global BU processes.
Support sharing and adoption of best practices.
Collect and prioritize business process improvement requirements from local BPOs.
Evaluate, document, and submit recommendations for future process changes.
Troubleshoot, analyze, and resolve complex issues.
Implement measures to enhance process efficiency and effectiveness.
Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
Conduct data collection and analysis to monitor business process performance.
Manage data practices across the Hub to ensure accurate management across systems.
Identify training needs for business processes and organize training sessions.

Requirements

Degree in Engineering, Business Administration, Information Technology, or related field.
Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry




Strong understanding of change management methodologies and best practices
Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
Fluency in English (both written and oral)
Willingness to travel (30 – 40%)

Core Competencies
Demonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. Proven ability to enhance operational efficiency and quality through effective process improvement strategies.
Hard Skills

Data Analysis
Process Improvement
Business Process Documentation
Metrics Implementation
SAP Functionalities
Project Management
Troubleshooting
Operational Performance Monitoring
Training Needs Assessment
Business Requirements Gathering

Soft Skills

Excellent Communication
Interpersonal Skills
Persuasion Skills

Industry Keywords

Manufacturing
Service Industry
Global Processes
Best Practices
Program Implementation

Tools & Technologies

SAP
Project Module
Service Orders
FSM
One IB

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📌 Business Process Owner, HUB Europe (Madrid)
🏢 Jobtailor
📍 Madrid