About Us
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of experience, we serve a global network of partners by offering series tours, educational trips, MICE events, and more. For a new platform that will replace our 4 legacy enterprise systems we are looking for Business Analysts to join our Agile teams.
The Job
We are seeking a Senior Manager – Change Management to lead and drive change initiatives supporting the implementation of a new enterprise system across our integral travel organization. This role will be responsible for designing and executing end‑to‑end change strategies that ensure successful adoption, minimal disruption, and sustained business impact. The role requires close collaboration with business leaders, project teams, regional stakeholders, and functional experts to embed change effectively across diverse markets and cultures. A key aspect of this role is leveraging AI tools and insights to accelerate change adoption, enhance engagement, and improve decision‑making. This role is a 2‑year contract, possibly extending to 3‑years.
Key Responsibilities
Change Strategy & Planning

Develop and execute a comprehensive change management strategy aligned with project goals and business priorities
Define success metrics, adoption KPIs, and change governance frameworks
Integrate change plans with project timelines and implementation milestones

Stakeholder Management

Conduct stakeholder analysis to identify impacted groups, influence levels, and engagement strategies
Build strong relationships with senior leaders, regional teams, and functional stakeholders




Coach leaders to effectively sponsor and role‑model change

Change Impact & Readiness

Assess change impacts across processes, roles, systems, and behaviors
Conduct organizational readiness assessments and define mitigation actions
Identify resistance points and design targeted interventions

Communication & Engagement

Design and deliver a structured communication strategy across global audiences
Develop compelling messaging tailored to different stakeholder groups
Partner with Global Head – Corporate Communications, Kuoni Tumlare to ensure consistency and reach

Training & Capability Building

Define training strategy, curriculum, and learning journeys aligned to system implementation
Coordinate with Head of Training DMC Europe, SMEs, and regional leads to deliver training programs
Ensure training effectiveness through feedback loops and adoption metrics

Adoption & Sustainment

Monitor adoption through data insights, user feedback, and performance metrics
Design reinforcement mechanisms including nudges, leadership engagement, and recognition
Ensure sustained behavioral change post‑implementation

AI‑Enabled Change Acceleration

Advise on and deploy AI tools to enhance change activities (e.g., personalized communications, chatbots for user support, sentiment analysis, learning recommendations)




Use AI‑driven insights to track engagement, predict resistance, and tailor interventions
Partner with digital/IT teams to integrate AI capabilities into the change ecosystem

Key Requirements

English – fluent (written & spoken)
15+ years of experience in change management, organizational development, or transformation roles
Proven experience leading large‑scale system implementations (preferably in global or matrixed environments)
Strong expertise in change methodologies (e.g., Prosci, Kotter, ADKAR)
Demonstrated ability to manage stakeholders across cultures and geographies
Experience designing and delivering communication and training strategies at scale
Familiarity with AI tools and digital platforms that support change and learning
Excellent facilitation, storytelling, and influencing skills

Preferred Qualifications

Experience in the travel, hospitality, or service industry
Certification in change management methodologies
Exposure to AI‑enabled transformation initiatives
Ability to work in fast‑paced, ambiguous environments

What We Offer

Global Brand: Opportunity to work in an international environment
Stability: 100 Years at the top of our field and still pushing into new territory
Progression: We reward high performers and look to promote key talent internally
Learning and Development opportunities for growth and Upskilling
A Supportive Management Culture and autonomous working environment
Company Wide Bonus Scheme
Dedicated Employee Engagement Activities
Flexible & Hybrid Working
Annual Awards and Recognition for high Performers
Friendly and Collaborative work environment

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📌 Senior Manager - Change Management (Madrid)
🏢 Kuoni Tumlare
📍 Madrid