Wallapop, based in Barcelona, seeks a Head of Customer Service to lead and evolve our customer experience strategy. You will partner with Engineering, Product, Operations and Marketing to elevate our cross‑functional CS team using AI, automation and real‑time insights.You will mentor internal CS/CX teams for both C2C and Pro segments, manage external BPO partners, and shape scalable processes while maintaining a customer‑first focus in a fast‑paced digital marketplace.
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📌 Head of Customer Service — AI-Driven CX Leader (Barcelona)
🏢 Wallapop
📍 Barcelona
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