Account Director AOR ( Healthcare/ Pharma ) Madrid/Spain will not only have command of agency services but also influence strategic recommendations and client-side decision-making by being seen as the “agency lead” for their assigned brand/portfolio.Location: Madrid/SpainKeyword: experience: Client Facing Lead, (AOR) Agency Of Record, Patient Centric, Healthcare, Branding, Advertising, Positioning, Commercial Centric, Educational Material, Branding MaterialResponsibilities:Leadership PersonaAccount lead - Owns several brands or one large brandAn expert in all aspects of a client’s business, being able to speak to the category, across channels/audiences, etc., and to the larger internal teamsOversees account(s) totaling$4-6M+ in agency feePresence – Authoritative (informed) and strategic mindset when meeting with the team, agency leaders, or clients.Masterful communicator with a combination of listening, speaking, and business writing skills; knows when to pick up the phone, when to be at the client, when to emailAbility to identify cautionary client/project concerns that warrant proactive agency solutions and escalate to senior agency leadershipRelationship BuildingTrust and personal equity with all cross-functional team members to be able to rally them when needed to address client needsRegularly works with strategy to provide clear and proactive POVs on brand milestones, competitors, or market events.External – Recognized as the leading voice in the clients’ mindsConsiders broader ways to “get a seat at the table” by developing relationships with the extended client team (e.g., research team, sales training, medical, etc.)Fosters collaboration for innovative client solutions,



always looking for ways to serve the client better and to grow their business.Manages up with a clear narrative for the account overall; mentors junior staff to improve their performance.Operational ProficiencyBrand oversight - Accountable for all aspects of projects within the assigned brand/portfolio; and ensuring strategic rationaleEnsures junior team members are delivering quality account management deliverablesManage the team through the development of more strategic project briefs and ensure client agreement to all assumptions.Review all deliverables to meet quality standards and client expectationsManage cross-functional teams to ensure an organized delivery of effective and engaging creative reviews of assetsEffectively activates the right people at the right time to connect and drive forward key client/brand workstreamstotal budget by having proactive, ongoing conversations with the project management team and clients/VP to meet revenue goalsFinal reviewer/approver of all project estimates, SOWs, and finance trackers to ensure accuracyAccountable for monthly forecasts provided to agency leadership and for transparently addressing issues that may impact agency revenue.Responsible for leading the Phasing & Utilization process internally; able to communicate a clear and coherent narrative to explain revenue phasing changes/implicationsAbility to identify and pull forward tactics to support staff utilization and meet the projected forecast as neededFuture forward thinking to maintain/grow revenue.Other SkillsetsLook for ways to become involved in the agency overall to establish rapport and demonstrate their commitment to growing as a future agency leader.Spearheads the brand planning process with strategy and creative to deliver the most innovative ideas possible and solidify the agency’s role as a strong partnerIs capable of having ‘tough’ conversations internally and with clients, but instead handles them with professionalism and dignity to build further trustIdentifies opportunities for live interactions as much as possible, focusing on ensuring the best possible client impression of the agency
#J-18808-Ljbffr

📌 Account Director AOR ( Healthcare/ Pharma ) Madrid Spain
🏢 Indegene
📍 Madrid