About Us
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high‑performing teams by matching them with professionals who truly fit their needs.
Role Overview
Our client is a integral technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.
We are looking for a Senior ITOM Specialist with strong expertise in ServiceNow ITOM, CMDB, and IT infrastructure automation. In this role, you will design, implement, and optimize IT Operations Management capabilities, helping customers improve infrastructure visibility, service mapping, event management, and operational efficiency across hybrid cloud environments.
Contract: Contractor
Commitment: Full-time
Location: Valencia, Spain (Hybrid / Primarily On-site)
Process: 2 Client Interview Process
Note: English‑speaking environment. Spanish is not needed.
Responsibilities

Design, implement, and optimize ServiceNow ITOM solutions
Configure and maintain Discovery, Service Mapping, and Event Management




Develop and improve the CMDB to ensure accurate service and infrastructure data
Install, configure, and maintain MID Servers
Develop integrations using REST APIs, SOAP, and JavaScript
Integrate ServiceNow with monitoring platforms such as SolarWinds and Dynatrace
Support cloud infrastructure management, particularly within Microsoft Azure
Collaborate with infrastructure, cloud, and application teams to improve IT operations
Troubleshoot complex platform and integration issues
Follow ITIL best practices while working in an Agile/Scrum environment

Requirements

5+ years of experience with ServiceNow, including ITOM
Hands‑on experience with Discovery, Service Mapping, and Event Management
Strong knowledge of CMDB architecture and governance
Experience configuring and managing MID Servers
Experience developing integrations using JavaScript, REST, and SOAP
Experience supporting Microsoft Azure environments
Good understanding of ITIL processes
Experience working in Agile/Scrum delivery environments

Preferred Qualifications

Experience integrating SolarWinds, Dynatrace, or other enterprise monitoring platforms
ServiceNow certifications (CSA, CIS‑ITOM, or equivalent)
Experience working with large enterprise IT environments
Knowledge of infrastructure automation and cloud operations

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📌 ITOM Specialist (ServiceNow) (Valencia)
🏢 Gramian Consulting
📍 Valencia