Are you looking for your next opportunity? Sompo has a unique opportunity for a Credit Control Hub Lead - Continental Europe in our Finance Operations team in the market for Continental Europe.
The Credit Control team is a key component of our International Insurance Division and works closely with brokers, clients, and internal teams in finance, underwriting, underwriting operations, information technology, and claims. It drives collaborative resolution to cash and credit control challenges to maintain superior customer service and profitability for the organisation in Continental Europe.
Location: This position will be based out of our Barcelona or Madrid offices.
What you’ll be doing:

Create and manage a committed and focused collections team in Continental Europe
Ensure the effective organisation and control of accounts processes and cash collection in Continental Europe, including the co‑insurance collection and remittance process
Be a referral point to Finance, underwriting department, underwriting operations and claims teams in Continental Europe and within the credit control team for complex queries and technical expertise
Manage debts by monitoring overdue debt, aged debt and outstanding queries and taking relevant action
Monitor and control bad debt accounts taking appropriate action
Prepare monthly targets, compile, and analyse monthly results
Ensure continued development of high‑quality credit management techniques
Assist the Head of Finance Operations in the provision of support to the senior management team
Assess the credit risk of new customers, performing credit assessments and credit reviews, and provide monthly reports illustrating the spread of risk
Maintain excellent working relationships across the company
Manage performance and staff development, effective management of workload,



procedures, and documentation
Ensure agreed best practice and service standards are met
Build, maintain and support personal and team working relationships with clients and brokers via regular telephone contact and personal face‑to‑face visits
Be clear and concise in all written and verbal communications with clients
Role model an assertive and positive manner in dealing with client/credit related contact

What You’ll Bring:

5+ years’ experience in a similar role within the Insurance/reinsurance market in Continental Europe is essential.
Experience of credit control in the Insurance sector, especially in context of co‑insurance
Demonstrable knowledge of technical and accounting procedures and credit control
Full understanding of service standards, terms of trade and audit guidelines
Experience of Aged Debt Reporting and analysis is essential.
Strong Excel skills at Proficient Level (including macros) are essential for this role.
Strong grasp of co‑insurance processes and systems.
Ability to work on own initiative.
Ability and confidence to challenge existing procedures and use of system.
Strong technical skills including credit control skills.
Knowledge of Insurance and Reinsurance products in Continental Europe would be an advantage.
Awareness of Sox Controls is desirable but not essential.
Associate or member of the Chartered Institute of credit management is desirable but not essential.
English language skills are essential, Italian or French language skills are an advantage.

Our Benefits:

Expansive Health & Wellness Benefits
Generous Retirement & Savings Plans
Integral Parental Leave & Adoption Assistance

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents.
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📌 Credit Control Hub Lead - Continental Europe (Madrid)
🏢 Sompo
📍 Madrid