Overview
Head of International Reservations & Tour Operator Relations (Zanzibar & Vietnam Portfolio)
We are looking for a commercially driven Head of International Reservations & Tour Operator Relations to lead and scale our global reservations strategy with a strong focus on tour operators, DMCs, and B2B distribution across Zanzibar and Vietnam.
This role sits at the intersection of Reservations, Revenue Management, and Sales, ensuring optimal conversion, efficient operations, and strategic alignment with key international partners.
The position requires a deep understanding of group dynamics, allotments, series business, and contracting, as well as the ability to maximize profitability across different source markets.
Key Responsibilities
Tour Operator & B2B Strategy

Manage and optimize relationships with international tour operators, DMCs, and wholesalers
Oversee contracting conditions: NET rates (STO), release periods, allotments, overrides, and group conditions
Control and optimize series and group bookings, ensuring correct allocation and avoiding displacement of higher-yield segments
Identify opportunities to grow strategic markets (Europe, Middle East, emerging markets)

Reservations & Conversion

Lead the international reservations team handling B2B and B2C bookings across all properties
Ensure fast and accurate handling of group requests, rooming lists, amendments, and special conditions
Optimize conversion of inquiries from tour operators and agents




Implement structured workflows for pre-invoicing, deposits, and payment follow-up

Revenue & Inventory Coordination

Align closely with Revenue Management to control inventory allocation between FIT, groups, and series
Monitor booking pace, pickup, and demand by market
Ensure correct application of pricing strategies per segment and seasonality
Support ADR growth while maintaining occupancy targets

Operational Excellence

Standardize SOPs across Zanzibar and Vietnam
Ensure correct handling of virtual cards, bank transfers, and multi-currency payments
Coordinate with operations for smooth group arrivals and special requests
Maintain high service standards across all reservation touchpoints

Key Qualifications

Strong experience in tour operator contracting and B2B reservations within hospitality
Proven background managing groups, series, and allotments
Deep understanding of international markets and distribution structures
High analytical and commercial mindset (ADR, occupancy, segmentation, displacement)
Experience in multi-property or multi-destination environments
Fluent in English (Spanish or French is a plus)

What We Offer

Leadership role across a growing international hospitality portfolio (Zanzibar & Vietnam)
Direct impact on general distribution and revenue performance
Opportunity to shape B2B strategy in high-growth destinations
Dynamic and entrepreneurial environment with expansion plans

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📌 Head of International Reservations & Tour Operator Relations (Barcelona)
🏢 Cristal Resort Zanzibar
📍 Barcelona