Customer Success Coach

SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage,coach,and increase utilization among our customers.Also providing support and top-notch customer service experience forall our customers.

RESPONSIBILITIES:

- Drive a high level of customer andclient satisfactionwhile managinglargecaseloads
- Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
- Counselcustomers on authorized relocation benefits provided by theiremployer
- Manage all activities, including those performed by third party suppliers related to the transfer process.
- Lead point of contact and coordination for all assignment components – including internal and external points of need.
- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit.Need to be comfortable on the phone talking to many different level employees.
- Provide continuingcoachingand support to clientsand participantsmaintaining regular contact throughout the assignment.
- Build productive and effective relationships with clients,participantsand direct suppliers as well as within Global LT.




- Maintain data integrity, including updating Global LT’s database, providing the required datato produceongoingstatus reports.
- Initiate customer satisfaction surveys when client policy allows.
- Undertake other tasks asrequired
- Adhere to Integral LT’s Standards of Excellence in all aspects of the assignment process.
- Meet company metrics for customer satisfaction, utilization,responsivenessand company goals.

EDUCATION AND/OR EXPERIENCE:

- Proficiency in English is required
- Sales experience would be an asset but not required
- Bilingual in English and at least one other language

QUALIFICATIONS:

- Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
- Must have strong organizations skills and be detail-oriented and organized,methodicalwith an analytical approach to work
- Ability to deal with multitasking under continuous high-pressuresituations
- Excellent written and communication skills
- The ability to communicate clearly andprofessionally
- Strong customer service focus
- Work well within a team with good trouble-shooting and conflict managementskills
- Shows initiative and creativity; be self-motivated
- The ability to upsellproducts

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📌 Customer success coach (Navarra)
🏢 Global LT
📍 Navarra