Experteer Overview

As a Customer Experience Consultant, you will be the main contact for customers and collaborate with internal teams to ensure a seamless end-to-end experience. You will drive service excellence by proactively addressing inquiries, resolving issues, and strengthening relationships across logistics, freight forwarding, and supply chain operations.

The role emphasizes a customer-first mindset, cross-functional collaboration, and measurable improvements in satisfaction and retention. This is a hands-on position in a global logistics leader known for diverse, international exposure and impactful customer outcomes.

Compensaciones / Incentivos

- Manage and coordinate end-to-end shipment activities for customers
- Serve as the main point of contact for customer enquiries and issue resolution
- Build and maintain strong relationships with customers and internal stakeholders
- Drive customer satisfaction through proactive communication and problem-solving
- Identify opportunities to improve service delivery and customer retention




- Partner with Operations and Commercial teams to ensure a seamless customer experience
- Monitor service performance and escalate issues where appropriate

Responsabilidades

- Proven experience within logistics, freight forwarding, supply chain, or transportation
- Strong customer-facing experience in a service-oriented environment
- Excellent stakeholder management and relationship-building skills
- Fluent in Spanish and English
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, solutions-focused mindset with a strong customer-first approach
- Strong communication and problem-solving skills

Requisitos principales

- career development opportunities
- international exposure
- diverse, collaborative team
- meaningful impact on customers and business
- equal opportunities employer
- support during application and hiring process

📌 Customer Experience Consultant (Valencia)
🏢 Maersk
📍 Valencia