Responsibilities * Level 2 support for all hardware and software related problems including troubleshooting and resolution. * Monitor and process tickets / incidents. * Act as central point of contact as part of end user support. * Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems. * Maintain, configure, install, and monitor printers including centralized management software. * Perform equipment install‑move‑add‑change operational processes as needed by the businesses. * Analyze and recommend new technology, upgrades, and services for end users. * Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations. * Rotation of on‑call schedule for after‑hours support. * Participate in various IT and business projects. * Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.



* IT support for warehouse management (scanner and printers), where applicable. * Responsible for telephone and network socket patch management, where applicable. * Participation in the continuous improvement of existing and new helpdesk processes. * Collection and administration of documentation. Qualifications * High school diploma, GED, or country equivalent required. * 2+ years of help desk and/or IT field technician experience in support of a medium‑sized business (250 users or more) required. * Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician, etc., or a comparable qualification. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting, Financial Services, and Banking Location Madrid, Community of Madrid, Spain #J-18808-Ljbffr

📌 T Support Specialist (Madrid)
🏢 Ubique Systems
📍 Madrid