Are you a communicative talent with a passion for
delivering excellent customer service? We are looking for an
enthusiastic Customer Service Representative to join our team in
Barcelona for an internationally renowned provider of security
solutions. Our company is the market leader in monitored alarm
systems for homes and SMEs in Belgium. Your role As a Customer
Service Representative, you will be the first point of contact for
our customers. With your customer-focused attitude, you will
provide support, resolve issues, and ensure an outstanding service
experience. Additionally, you will collaborate closely with other
departments to maintain and enhance customer satisfaction. Your
communication and analytical skills enable you to identify customer
needs and address them effectively. You thrive in a dynamic
environment and bring a proactive mindset and empathetic approach
to your work. By promoting up- and cross-selling opportunities, you
contribute to the company’s success. Key Responsibilities
Responding to incoming phone calls and emails efficiently and
courteously. Actively resolving inquiries and issues, ranging from
technical support to administrative matters. Scheduling maintenance




and installation appointments. Handling billing, direct debit, and
contract-related queries. Proactively offering suitable products
and services through up- and cross-selling. Ensuring accurate
administrative follow-up and reporting. Your Profile Experience in
a call center or similar customer service role is a plus. Excellent
social and communication skills. Problem-solving skills and a
customer-focused mindset. Adaptable and resilient in a changing work
environment. A positive attitude and willingness to learn new
skills. Fluency in Dutch and English is required; knowledge of
French or Spanish is a plus. Benefits Paid training Free Spanish
lessons (once a week) Unique, atmospheric, people-oriented call
centre, with a good dose of fun Market-based basic salary with the
possibility of a bonus Employee benefits such as meal cards,
transport cards and private insurance 4 company outings per year
Free fruit and coffee Growth opportunities Location Barcelona,
Spain #WerkenInHetBuitenland #VacatureBarcelona #Klantenservice
#NederlandsSprekend #Avontuur #Carrièregroei
#LeefJeDroom

📌 Dutch Customer Service in Barcelona
🏢 Recruit4Work
📍 Barcelona