Join Our Team as a Dutch-speaking Customer Support
Representative! We are seeking a dedicated Customer Support
Representative fluent in Dutch to join our team in Barcelona! If
you have a passion for helping customers and thrive in a fast-paced
environment, we want to hear from you. Key Responsibilities: Manage
incoming customer inquiries through phone, email, chat, and
automated alerts, addressing user needs efficiently. Document call
details in our call management system, ensuring timely responses
and resolutions within agreed SLAs. Stay informed about our
services and products, especially those tailored to individual
customer applications. Escalate any potential service issues to
senior team members as needed. Adhere to project processes and
procedures while ensuring compliance with contractual SLAs. Provide
coverage for other agents during their absence and collaborate with
the team on specific projects. Handle administrative
responsibilities, including managing holiday, sickness, and
overtime records. Participate in regular team meetings and complete




additional tasks assigned by management to ensure service
performance and customer satisfaction. Requirements: C2/ fluent in
Dutch (both verbal and written) with a minimum B2 level of English.
At least 1 year of customer service experience, preferably in
technical support. Advanced IT knowledge in areas such as signal
path connectivity, wireless networking, and audiovisual products.
Strong customer service aptitude with excellent listening skills to
understand customer needs. Ability to take ownership of calls,
progressing them to resolution or escalating as necessary. What We
Offer: Competitive remuneration package based on experience,
skills, and performance. Full-time work schedule: Monday to Friday,
09:00 AM - 06:00 PM. A dynamic and creative team environment with a
positive and friendly atmosphere. 23 days of paid annual leave.
Guidance and tools to help you reach your full potential. If you
are ready to take the next step in your career and join a fantastic
team in Barcelona, apply now!

📌 Dutch-speaking Customer Support Representative,Barcelona
🏢 Cross Border Talents
📍 Barcelona