Here’s the difference you’ll make

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta ocasión que encontrará a continuación.

You will be responsible for executing daily documentation activities in compliance with client documentation and billing requirements. This role involves coordinating closely with internal stakeholders, external clients, and third-party service providers to ensure accurate , timely , and efficient processing of all documentation.

What you’ll do

- Answers queries on phone and email regard to documentation concerns by the delivering parties and internal partners such as 2GO branches and agents, Central Documentation Team and 2GOLI Teams
- Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
- Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates to Internal & External Clients in ensuring to close the issue with a Disposition.
- Updates the POD Masterfile (excel file) based on the System Generated Delivery shipments as Booked by Principal Clients with the corresponding POD status update.
- Computes on the Performance based on the Service Level and KPI parameters by Principal Clients.
- Sets escalation to Sales and Principal client based on the gravity of the concern as raised and follows up with closure documented on email
- Assists to team acitvities /process if Inorganic counterpart is not available.




- Submits and sends KPI Report to Superior and Sales.
- Coordinates with IT Team on system-related problems or irregularities.

You’ll thrive in this role if you

Educational Background

- Bachelor's Degree
- Business Management/ Supply Chain Management

Professional Experience
- Minimum of 2 years related in Logistics

Competencies, Skills, Knowledge And Abilities
- Leadership Competencies
- People Management Skills
- Good interpersonal and team building skills.
- Good customer relationship skills.
- Strong analytical and problem-solving skills
- Hardworking, patient, persevering and can work with minimum supervision
- Technical Competencies
- MS Office Applications
- System Application and Usage

What’s in it for you?
- Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.
- Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.
- Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground. xcskxlj
- Be recognized and feel valued - at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks , Day 1 access to health and wellness programs and paid time off designed to support your well-being

#J-18808-Ljbffr

📌 Documentation Coordinator (Carmona)
🏢 2GO Group
📍 Carmona