Support Technician L1 page is loaded## Support Technician L1remote type: Onsitelocations: Barcelona - Spaintime type: Full timeposted on: Posted Yesterdayjob requisition id: R133498El puesto de **L1 Helpdesk** tiene como principal objetivo ofrecer un primer nivel de soporte a los usuarios, gestionando de forma eficaz las consultas, dudas e incidencias que se reciben a través de los canales habilitados, principalmente vía telefónica.La persona que ocupa este rol se encarga de recibir las llamadas, registrar las incidencias en el sistema de helpdesk, dar respuesta a aquellas consultas que puedan resolverse en primer nivel y escalar correctamente los casos que requieran intervención de niveles superiores (L2 o L3), asegurando en todo momento una atención orientada al cliente.Este puesto reporta jerárquicamente al equipo de L2 Helpdesk y actúa como punto de entrada para la gestión de incidencias técnicas y funcionales.### **Responsabilidades y funciones principales*** Recepción y atención de llamadas de usuarios.* Registro, seguimiento y correcta clasificación de incidencias y solicitudes en el sistema de helpdesk.* Resolución de dudas e incidencias de primer nivel.* Derivación de incidencias a niveles superiores cuando sea necesario, asegurando una correcta documentación del caso.* Mantenimiento de una comunicación clara y orientada al servicio con los usuarios.* Colaboración con los distintos niveles del equipo de soporte para garantizar la correcta resolución de incidencias.### **Perfil ideal del puesto**Para este puesto se busca una persona que cuente con:* **Experiencia mínima de 1 año** en posiciones similares de soporte o helpdesk.* **Conocimientos de hardware y software** de uso habitual en contexto profesional, especialmente sistemas Windows, Office y Outlook.* **Conocimientos de inglés técnico**, valorables.* Alta capacidad de comunicación, orientación al cliente y actitud proactiva.* Persona dinámica, extrovertida y con facilidad para el trato telefónico.* Experiencia en **atención telefónica o entornos de call center**, valorable.* Conocimiento y experiencia en el **sector dental**, deseable.Over Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the GreatDepression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries andterritories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members,



who are critical to our success and are at the core of our as our founders would have wanted. We live those values by ensuring that our culture focuses on the of our team, which we accomplish by providing a for individuals to develop and contribute authentically, with opportunities to and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.US Candidates: [email protected] UK and Ireland Candidates: [email protected] and New Zealand Candidates: [email protected] Candidates: [email protected] Candidates: [email protected]### Workplace Remote TypesIt is important to us to offer different types of work arrangements. Please see the types we offer below:
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📌 Support Technician (Barcelona)
🏢 Sin nombre
📍 Barcelona