Infrastructure & Support Lead (Spain)

We are the Digitalization team in Spain, a team driving digital solutions that support business operations, users, and retail partners across the Spanish market.

Our mission is to ensure a stable, secure, and efficient digital workplace, enabling colleagues and retailers to focus on what matters most.

As part of our journey, we are now looking for an Infrastructure & Support Lead who will play a key role in ensuring operational continuity, strengthening our infrastructure landscape, and delivering high‑quality end‑user support through smart self‑service, automation, and reuse of global capabilities. This is a temporary position for maximum 2 years.

Responsibilities

- Lead and coordinate on‑site and remote end‑user support, including first‑level support, tools, and daily operations.
- Own and prioritize infrastructure and support needs, covering LAN/WAN, telephony, workplace equipment, laptops, printers, and local environments.
- Act as a coordination point for information security and cybersecurity, supporting compliance, risk mitigation, and alignment with security best practices.
- Contribute to digital architecture, ensuring local solutions are aligned with general standards and reusable capabilities.
- Identify and drive process automation opportunities to reduce manual work, errors, and resolution time.
- Support and coordinate digital needs for the retail network, including tools, processes, incidents, and adoption.




- Develop and maintain key operational deliverables such as:
- Support service catalog
- Runbooks, self‑service guides, FAQs, and procedures
- Incident analysis and stability improvements (root cause & preventive actions)

- Manage IT asset lifecycle, from ordering and provisioning to maintenance and decommissioning.
- Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning.
- Own identity and access management, including role‑based access and periodic access reviews.
- Ensure clear communication and alignment with internal users, IT, security teams, and external partners.

Qualifications

- Experience in end‑user support and service operations, with strong problem‑solving and prioritization skills.
- Solid knowledge of infrastructure and network environments, system dependencies, and workplace technologies.
- A good understanding of cybersecurity practices, risk management, and security coordination.
- Experience in automation and continuous improvement, including scripting or low‑code solutions.
- Hands‑on experience with Microsoft platforms such as SharePoint, Power Apps, Power Automate, and Power BI.
- Experience working with data processing and analysis, including ETL processes.
- Strong communication skills and the ability to coordinate across IT, business, and external partners.
- A proactive, structured, and service‑oriented approach.
- Advanced/professional level of Spanish and English, both written and spoken.

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📌 IT Infrastructure & Support Lead (Temporary) - Volvo Car Germany GmbH (Madrid)
🏢 Talent
📍 Madrid