About the job German Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities:

- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

- Fluency in German (minimum C1)



and Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology is a plus
- Prior customer support experience would be an advantage
- Strong troubleshooting skills

Requirements:

- Dynamic and Proactive
- Strong understanding of online community dynamics and digital content trends.
- Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
- Abroad Relocation package on offer
- Able to immediate start (the projects will start from the 12th of August, onwards)

Conditions on offer:

- Full time (40h/week) + 2 Days OFF
- Monthly salary
- Bonuses (Depending on the project)
- Benefits (Spanish lessons, free entrance to various spaces and much more)

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📌 German Customer Advisor - Barcelona
🏢 Talent
📍 Barcelona