This isnotonly a customer support position.We’re hiring aTravel Concierge / Travel Managerwhoowns client outcomes, negotiates directly with partners, and combineshigh-touch service, commercial thinking, and operational control.Your MissionYou are responsible forturning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.You don’t just assist — youadvise, negotiate, close, and deliver.What You Will DoClient Ownership (End-to-End)Lead direct conversations with clients (chat, email, calls)Clarify preferences, constraints, budgets, and expectationsGuide clients toward the best-fit solution andclose bookingsStay responsible for the tripbefore, during, and after travelTravel Design & Partner NegotiationsDesign complete ski & mountain travel packages:hotels & chaletstransfersNegotiate directly with hotels, chalets, DMCs, ski schools, and local partnersavailability & room allocationupgrades, perks, and added value for clientsCompare multiple partner offers and select thebest commercial and experiential outcomeMaintain and grow long‑term partner relationshipsCommercial Thinking & UpsellProactively suggest higher‑value or better‑fit optionsIncrease booking value through relevance, not pressureThink in terms ofexperience quality, conversion, and marginBalance client satisfaction with commercial goalsManage bookings, confirmations, changes,



and paymentsHandle exceptions and last‑minute changes calmly and independentlyEnsure accuracy, timelines, and zero loose endsProduct & AI ContributionIdentify recurring client needs, objections, and emotional patternsFeed insights into our AI‑powered travel assistantCollaborate with product and marketing teams to improve matching, conversion, and retentionWho You AreYou arenota customer support agent.You are closer to atravel advisor, travel manager, or concierge with commercial responsibility.You have experience intravel, hospitality, concierge, or luxury servicesYou’ve handledpartner negotiations(hotels, suppliers, DMCs, venues, etc.)You’re comfortable discussing prices, terms, and alternativesYou take ownership instead of escalating problemsYou stay calm under pressure and enjoy autonomySkills & ToolsFrench, Spanish, or German — strong plusConfident with CRM systems, booking tools, Asana, Google Workspace, Notion, Chat GPTThis Role Is NOT ForCustomer support or ticket‑based rolesPeople without negotiation or sales responsibilityCandidates who don’t want ownership over outcomesWhy Join UsBuild apremium travel product, not a mass OTAWork in a role withreal commercial influenceBe part of a fast‑scaling, international teamAccess to partner trips, internal testing travel, and industry perks

📌 Travel Concierge (Madrid)
🏢 Skibookers
📍 Madrid