Overview

Docplanner Group is a global healthcare platform connecting patients with doctors across 13 countries. We operate marketplaces, SaaS and AI tools that help doctors, clinics and hospitals work more efficiently so they can focus on patient care.

Why join us?

Real impact – We help doctors help patients. Your work truly makes a difference.

At scale, yet agile – 3,000+ employees, fast, versátil, and hands-on.

Shape the future, sustain growth – Make a difference now and build for long-term success.

How you will make an impact

As our organization scales, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We are looking for an experienced Program Manager to establish and maintain robust project management processes that drive accountability, optimize delivery, and strengthen stakeholder relationships across our growing portfolio of initiatives.

In this role, you will contribute by:

Project Management & Operational Excellence

- Managing and structuring team workload effectively (we use Jira as a tool)
- Establishing clear project tracking systems and maintaining visibility across all active initiatives
- Creating standardized processes for project intake, prioritization, and delivery management

Risk Management & Delivery Assurance

- Proactively following up with team members and identifying dependencies to surface potential delivery risks
- Implementing early warning systems and mitigation strategies to ensure on-time delivery
- Maintaining regular communication cadence with all stakeholders to track progress and resolve blockers

Stakeholder Management & Requirements Analysis

- Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog
- Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations
- Facilitating effective communication and managing expectations across all organizational levels
- Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office

Capacity Planning & Prioritization

- Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment
- Developing and maintaining team capacity models to optimize resource allocation
- Balancing competing priorities while ensuring strategic alignment and team sustainability

Value Realization & Continuous Improvement

- Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives




- Establishing metrics and KPIs to track initiative success and team performance
- Driving continuous improvement in processes and delivery methodologies

Qualifications

What will help you thrive?

- 5–7 years of experience in program management, project management, or PMO roles
- Experience working with cross-functional and multicultural teams, managing complex dependencies
- Strong stakeholder management skills, including exposure to senior leadership or C-level reporting
- Ability to challenge assumptions, facilitate complex discussions, and drive results through influence
- Curiosity and willingness to deeply understand the business model, strategy, and operations
- Experience contributing to or establishing PMO functions in growing organizations is a plus
- Ideally, a background in Engineering, Business Administration, or another process-oriented field

Project Management Expertise

- Strong knowledge of project management methodologies (Agile, Scrum, and waterfall). Advanced knowledge of Jira, including workflow configuration and dashboard creation
- Experience with reporting tools, capacity planning, and resource optimization
- Ability to track value realization and support post-implementation follow-ups

Nice to have

- PMP certification
- Agile/Scrum certifications (DASSM, DASM, or similar)
- Track record of improving delivery timelines and stakeholder satisfaction
- Additional languages besides English

This role is remote-first

Remote-first, ideally based in Madrid or Barcelona.

What to Expect from Our Hiring Process

We like to keep things transparent and efficient. Here’s what the process usually looks like (though it might vary depending on the role):

1. Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.
2. TestGorilla – A short numerical reasoning assessment to understand your analytical approach.
3. Hiring Manager Interview – A deeper conversation about your background and experience with our team and potential manager.
4. Business Case – A take-home exercise with three days of preparation to understand your approach to real-life problems.
5.



Peer Interview – A conversation with a potential future teammate to assess collaboration and team fit.
6. Final Interview (Optional) – A final conversation with another senior leader from our Global Team.
7. References & Offer

Please note that we cannot currently offer sponsorship or visas for this role. You must have the legal right to work in your country of residence or the location of the role.

Why You’ll Love It Here

Global Benefits – No matter where you are, you’ll have access to:

- Healthcare insurance – so you can focus on what matters.
- Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
- Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.

Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

Career Growth – We’re growing, and so can you. You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.

A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. You can also work from our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Note: We are not able to sponsor visas for this position. To apply, you must have the legal right to work in your country of residence or the location of the role.

What We Believe In

Our values guide everything we do:

Focus on results – we’re here to make an impact.

Think like an owner – take responsibility, drive outcomes.

Keep it simple, keep it lean – smart solutions over complexity.

Be respectful and radically honest – openness builds trust.

Learn and be curious – growth is part of the job.

Don’t just take our word for it—check out our Glassdoor to hear what our people say!

EEO Statement – We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

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📌 Global Customer Success Program Manager (Remote Friendly within Spain) (Barcelona)
🏢 Talent
📍 Barcelona