Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

- Day-to-day incident monitoring and resolution (ServiceNow preferred)
- Interact with IT & business users on functional issues
- Triage issues and coordinate with cross-functional teams for timely resolution
- Follow service management processes (e.g., Incident, Change, Capacity, Problem)
- Maintain agreed SLA levels and assure quality of delivery at all times
- Coordinate communications between suppliers, OEM, and other IT/business stakeholders
- Track and report progress to stakeholders
- Adhere to shift rotation plan and provide on-call support for out-of-hours issues
- ServiceNow
- Incident, Problem, Change, Capacity management processes
- SLM and Knowledge Management processes
- Manufacturing shop floor systems
- SLA / service management operating model and shift rotation
- Java, .Net, SQL, Oracle (nice to have)

Years' experience: 4–6 years

Spanish: C2

Work Schedule: 1st Shift 6:30 am till 2:30 pm; 2nd Shift 11:00 am till 7:00 pm; On-call support for out of hours issues; Extended shifts or weekend support to be provided as per customer expectations

Permanent contract - We offer indefinite contracts from the first day.





Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home ️ - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

📌 Support Engineer (Cádiz)
🏢 Talent
📍 Cádiz